https://www.dextronet.com/micro-isv-insights/uninstall-surveys/ A blog for mISVs, startup maniacs, and everyone in the software business. Thu, 13 Oct 2016 15:34:00 +0000 hourly 1 http://wordpress.org/?v=3.5.1 https://www.dextronet.com/micro-isv-insights/uninstall-surveys/comment-page-1/#comment-831 Jiri Novotny Mon, 23 Jan 2012 14:17:37 +0000 http://www.dextronet.com/micro-isv-insights/?p=454#comment-831 I didn’t know that. The main point here is that you should be as helpful as possible in your uninstall process. Oftentimes, I am able to help the user who just uninstalled the program, because he now has a chance to leave his email address and a message. Also, you can automatically offer other products (more powerful, less powerful) – whatever the person is looking for.

]]> https://www.dextronet.com/micro-isv-insights/uninstall-surveys/comment-page-1/#comment-830 Skeptic Jackal Mon, 23 Jan 2012 14:07:33 +0000 http://www.dextronet.com/micro-isv-insights/?p=454#comment-830 Is funny that you mention Inno Setup as an example of an easy inclusion of an uninstall survey. The regulars at the Inno Setup forums not only despise strongly the notion of uninstall survey, but go on their way to ask the people requesting help for implementing them the name of their products to avoid using them and to recommend others to do the same. So this advise may backfire for some people.

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